Archive for: #heating

What to do if your heater isn’t working?

What to do if your heater isn’t working?

Well, our weather has certainly changed drastically over the past week. It has gone from being close to the 80’s to being in the 40’s and 50’s.  The rain that we had yesterday seemed to make it worse. The wonton soup that I ate last night certainly hit the spot!

I want to give everyone a few tips on “what to do if your heater isn’t working?” These tips and more can be found on our website. Some of these seem very elementary, however, it doesn’t hurt to double check.

Thermostat example

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1.Since you are most likely trying to get some heat, check the setting on the thermostat. Be sure that it is in “heat” mode.

2. Check the temperature setting. In order for the heat to come on, the thermostat must be set higher than the indoor air temperature that is displayed. This is the “communications” hub for your system. The thermostat tells the heating system that you need some heat.

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Click to enlarge

3. Check to see if there is power going to the furnace or air handler. Do this by setting the fan switch to the “on” position (on the thermostat).

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Click to enlarge

4. Check the circuit breakers at the electrical panel of your home. Be sure that they are in the “on” position, and have not tripped.

ssu switch5. If you have a furnace, check the SSU switch. This switch looks like a light switch on a gray box. Again, be sure that it is in the “on” position.

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6. Check your air filters. Clogged, dirty filters do not allow for air to flow freely to your furnace or air handler. If you have a furnace, check the furnace filters (if applicable). Check these filters on a monthly basis.


If you have checked all of these items, and you are still cold, please contact us. We always have a live person answering the phone 24/7, and service technicians that are available.

In addition, we have some winter specials on our website at





5 star rating posted on for Arctic Air Inc

If you didn’t get a chance to see this 5 Star rating on, check out what Jose F. wrote about us!

5stars-A+“I was worried about the cost of replacing the entire air conditioning unit, but this company did get me a  good payment plan that will not harm my monthly budget. They are very professional and very honest starting with the customer service to installers. I am very satisfied with the work they did in my house, which I will recommend to everyone. Thanks guys, you are awesome!” 

Jose F., Goose Creek SC

ALERT!! Three Changes Coming This Weekend!

TGIF! And, I say it again TGIF!

Happy Halloween!

Before I head out the door to start my weekend, I wanted to remind everyone of three changes that will happen this weekend.  Two of the changes are going to happen whether we like it or not!  The other change is extremely important, but it may be put on the back burner.

So here is the first change…. it is going to be in the weather.  It looks like we are going to get a bit of cold weather this weekend.  Temperatures are going to drop to the mid 30’s (35° F is what one weather news site is stating). If you haven’t already scheduled your Winter Tune-up (preventive maintenance), give us a call at 843-821-0937.  We do have a few appointment times available.

fall back clockThe second change …. is the time.  Yes, the time change is going to happen Sunday morning at 2 am.  Be sure that you don’t forget to set your clocks back 1 hour.  The extra hour of sleep won’t hurt my feelings one bit… unfortunately, it is going to be dark when I get home in the evenings.don't forget to change your filters

The third change … well, that is up to you.  It is time to change the filters in your heating and air conditioning systems. This is an extremely important change. If your air filters are filled with dirt and debris, your air conditioner and heater are starving for air. When our heating and air equipment is starving for air, it causes the motors to work harder. If the motors are working harder, they are pulling more amps.  When we draw more amps, we increase our electric bills substantially.  In addition, it could cause our equipment to fail prematurely.

Ok everyone… I know that it has got to be 5 o’clock somewhere!  Be safe and enjoy the weekend!


Time to check your ac air filters! March is here!

Hello Everyone! Well February blew right by, and March 1 is here.  This is just your friendly reminder: It is time to check your ac air filters! If they are dirty, it is very important to change them.

Here are 6 reasons why you should change your air conditioner’s filter.


air filter air conditioning heating charleston sc1.  A dirty air filter is the #1 reason for HVAC system failure.  A dirty filter restricts the air flow into your HVAC systems air handler.  This restricted air flow places additional strain on the air handler fan motor and could, over time, burn out the motor and cause your system to overheat and ultimately fail.  Filter replacement is a small price to pay to extend to life of one of the biggest financial investments in your home.

2.  A dirty air filter makes your fan motor work harder and consume more energy.  One of the easiest and quickest ways to reduce your energy bill is to replace your air filter.

3.  A dirty air filter reduces the air quality in your home. Poor home air quality can aggravate allergies and asthma, particularly children’s allergies.  Change your filter for your family’s health.

4.  A dirty air filter makes your heating and air-conditioning systems and your ducts get dirty faster.  This can lead to costly cleaning expenses or to a need to replace your units sooner than you expected.

5. A dirty air filter increases your energy bills. You can see an immediate, short-term cost saving s when you replace your air filter.

6. A dirty air filter increases your carbon footprint.  Changing your filter reduces the amount of energy your home consumes. It’s an easy and inexpensive way to be environmentally responsible.

As always, if you are having trouble with your air conditioner, heater, heat pump or furnace, please give Arctic Air a call at 843-821-0937.

Enjoy the weekend!


Ice, Ice Baby!

Hello Everyone,


Hopefully, you are staying warm! The only words that come to mind are Ice, Ice Baby!  Then that 1990’s tune begins to play in my head!

[stextbox id=”warning”]If you are having problems with your heating, please call 843-821-0937.  As long as the roads are passable, we will try and help![/stextbox]

The power at our house has gone out several times this morning. The rain has been falling all morning, and the temperature hasn’t risen.  There are several bridges closed, and the roadways are dangerous.

crepe myrtleAs I am writing this, our power has gone out again. I cannot remember when the electricity to our home has been so unstable.  It just shows that amazing power of simple elements like rain, cold, ice, etc. Fortunately, my battery on my laptop hasn’t died yet, and I am using my cell phones hot spot to connect to the internet.  All is well.

frozen palm treeThis morning, I took our two pugs out to potty.  It was so rainy and cold.  Of course, the dogs weren’t thrilled about going outside.  As we were walking around the neighborhood, I noticed how sad the Palm trees looked.  Normally, they are so perky.  They always remind me of the beach… a warm, sandy, breezy beach.  A far cry from what it is right now.

In Summerville, Main Street and the bridge on the Berlin G Myers Parkway has been closed.  The local news just reported that a large pine tree has fallen on top of a mobile home.  This is much worse that I thought that it would be.

I hope that your heat is working and you are safe at home with your family. If you have to be out in this mess, be patient and take your time.  I often say that I would rather wait a few minutes longer, than wait for an ambulance to arrive!



T.G.I.F. – Yeahhh!

Hello everyone… the work day is coming to an end, and the weekend is at our doorstep.

I wanted to help all of my male friends out.  If you are in a relationship, you need to start planning for Valentine’s Day.  Yep, Valentine’s Day is one week away, and it is on a Friday.  With Valentine’s Day falling on a Friday, I would imagine restaurants are going to be booked to full capacity.

balloons by bird's nest floristOne year, I forgot to make reservations.  Staci and I ended up going to a restaurant here in Summerville.  They were packed but said they could squeeze us in.  We were given a table.  The table was close to a large group. As we were waiting for our food to arrive, a couple sat down at the table with us.  We looked at each other, but not a word was said.  This couple thought that we were part of the large group that was dining at the table next to us.  Finally, someone from the large group waved them over. They got up and NEVER said a word! Now that was funny!

Also, I would like to mention that you may need to call your local florist.  Don’t use an 800 number, call the florist direct (hint, hint – 843-797-7673).  When you use a 1-800 (or other toll free service), you don’t really know what you are going to get.  Support your local businesses.

Personally, I have usedbirds nest florist Bird’s Nest Florist.  Sandra and her staff always do a good job for me, and Staci is always excited about the delivery. Usually, Sandra has a little chocolate heart, or something like that, to add to the flowers if you order early for Valentine’s Day.

I also like to call personally, so that I can tell the florist what I want in the arrangement.  Of course, I don’t know what the flowers are… I usually tell Sandra that I want something tropical and she does her thing. Staci and I are both surprised!

On a side note… don’t make excuses as to why you don’t like Valentine’s Day…. the day isn’t about us.  It is about our loved ones.  You know… the ones that put up with us all year long.  If you don’t want to buy into the commercialism of the day, then make something or do something.  Just make that person feel special… because they are special!

As always, we are available on the weekends if you have any issues or emergencies.  Just call 843-821-0937 or submit a service request online.

I hope everyone enjoys the weekend.



Hot Upstairs, Cold Downstairs? Cold Upstairs Hot Downstairs?

Are you Hot Upstairs, Cold Downstairs? or Cold Upstairs, Hot Downstairs?

Hello Everyone,

Do you have a problem with your upstairs being too hot and your downstairs being too cold?  Or, maybe that is vice-versa?  Well, I have that problem at my house!  (Another scenario could be that you have a room that is too hot or too cold.)

It can be very frustrating and uncomfortable.  Sometimes, I think that it is so hot upstairs (especially in the winter) that I am going to get a nose bleed.  If my wife and I set the thermostat for 72 downstairs, the upstairs is blazing hot.

Unfortunately, the builders did not put a zoned system or two individual units in our house. A zoned system is simply a single air conditioning/heating unit that uses two thermostats and dampers within the actual ductwork.

In my case, one thermostat could be located on the first floor; the second thermostat could be installed on the second floor.  Then, there are dampers in the ductwork that open and close based on which thermostat is calling for air or heat.

So, here are 3 possible solutions.

Solution #1 – Add an additional unit, thermostat and modify the duct work

two air conditioning unitsThis first solution is to add an additional air conditioner / heater, thermostat and modify the duct work system. This is probably the best solution, however it is not the least expensive.

When you add the additional air conditioning / heating unit to your home, you can now cool or heat each area independently.  In addition, if one of the units ever breaks down, you will have the other unit to keep you comfortable in one of the areas of your house.  This is especially nice in the summer when it is blazing hot!

Another option in this category is adding or changing your entire home over to mini-split / ductless units.  These units are extremely cost effective and will allow you to control the temperature in each room or zone that is set up.  This is a great option, but again, it is not the least expensive route.  Check out this page! It is dedicated to mini-splits / ductless systems.

Solution #2 – Convert to a Zoned System

zoned air conditioning systemIf you have a single air conditioning/heating unit, you can have the ductwork converted and an additional thermostat installed.  Now, this sounds simple, and it is, however, it is labor intensive.

Basically, most of the work is done on the duct system that you currently have in place.  The duct is modified with a bypass, zone dampers, a zone control board are added to the system.  Additionally, another thermostat must be added.  You can have several zones.

Once the zoned system has been set up, the dampers are controlled by the zone board and the thermostats.  When one of the zones need more cooling or heat, the dampers are regulated to send what is needed to the zone that is calling for it. Of course with this set up, you can get cooling or heating, but not at the same time.

This is a very viable solution to this problem, and lots of homes in the Charleston / Summerville / Mt. Pleasant area are already set up with systems like this.  This is not the least expensive solution, however, it is not as expensive as adding an additional unit (**in most cases).

Solution #3 – Upgrade your Thermostat

honeywell thermostatSolution # 3 is one that I am trying now.  I have upgraded my current thermostat to a new color display, programmable thermostat.  The thermostat that I have chosen, is a Honeywell thermostat.

The thermostat that I chose is the Prestige IAQ 2.0 Comfort System.  This thermostat not only reads the temperature, but it also has several add-ons that make it really nice.

The first convenience item that I would like to mention is the outdoor wireless sensor.  This sensor is mounted outside AND it is wireless.  This sensor reads the outside temperature and the humidity.

The second convenience item is the duct sensors.  These sensors monitor the air temperature coming into your system, and the temperature of the air being distributed throughout your home.  If there isn’t enough temperature difference, it will alert you that there is a problem.

remote control thermostatThe third add-on is a remote thermostat.  The thermostat is portable and acts like a remote control.  Now, you have the capability to take it upstairs with you.  You decide which thermostat you want to control the system, and the system responds accordingly.

Here is an example of how I use this… During the day, Staci and I are usually downstairs. Their is a 3 – 5 degree difference between the upstairs and downstairs.  So, during the day, the thermostat that is mounted downstairs is in control.  This is the great part!!  At night, we have the portable thermostat in our bedroom.  Now, the system can cool or heat based on where we are, and based on our comfort!

As you know, humidity is a huge factor in our personal comfort.  This thermostat measures humidity through its internal sensors. The nice part is that there is a setting to help control the humidity by using your existing air conditioning and heating unit.  (Note: For major humidity issues, a dehumidifier may be necessary.)

The forth add-on is one of my favorites!  I cannot help it, I am a techno-geek.  I love most things that are technologically based. This add-on has the ability to go wifi.  Yes, you can control your thermostat from a computer, your smartphone or your ipad!  Awesome!! If you forget to set your air conditioner or heater, no problem.  Just connect through the Honeywell app and your are in business!

Solution #3 is a very cost effective way to be comfortable with your current system.  In addition, this thermostat can control dehumidifiers, humidifiers, air quality products and uv lights. You can even change the color scheme to match the room that you put it in.

If you are too hot or too cold, give us a call at 843-821-0937 to discuss the options that will best suit you, your family and your budget!


Arctic Air Online Service Request

Heater not working? Water lines broke? We can help…Call Now!

Heater not working? Water lines broke? We can help…Call Now!

If you are having trouble with your heating, we are here to help!  We have technicians standing by.  We should be able to get to you today.  Give us a call at 843-821-0937 or submit a service request online!


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