Archive for: #heatingrepair

What to do if your heater isn’t working?

What to do if your heater isn’t working?

Well, our weather has certainly changed drastically over the past week. It has gone from being close to the 80’s to being in the 40’s and 50’s.  The rain that we had yesterday seemed to make it worse. The wonton soup that I ate last night certainly hit the spot!

I want to give everyone a few tips on “what to do if your heater isn’t working?” These tips and more can be found on our website. Some of these seem very elementary, however, it doesn’t hurt to double check.

Thermostat example

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1.Since you are most likely trying to get some heat, check the setting on the thermostat. Be sure that it is in “heat” mode.

2. Check the temperature setting. In order for the heat to come on, the thermostat must be set higher than the indoor air temperature that is displayed. This is the “communications” hub for your system. The thermostat tells the heating system that you need some heat.

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Click to enlarge

3. Check to see if there is power going to the furnace or air handler. Do this by setting the fan switch to the “on” position (on the thermostat).

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Click to enlarge

4. Check the circuit breakers at the electrical panel of your home. Be sure that they are in the “on” position, and have not tripped.

ssu switch5. If you have a furnace, check the SSU switch. This switch looks like a light switch on a gray box. Again, be sure that it is in the “on” position.

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6. Check your air filters. Clogged, dirty filters do not allow for air to flow freely to your furnace or air handler. If you have a furnace, check the furnace filters (if applicable). Check these filters on a monthly basis.


If you have checked all of these items, and you are still cold, please contact us. We always have a live person answering the phone 24/7, and service technicians that are available.

In addition, we have some winter specials on our website at





5 star rating posted on for Arctic Air Inc

If you didn’t get a chance to see this 5 Star rating on, check out what Jose F. wrote about us!

5stars-A+“I was worried about the cost of replacing the entire air conditioning unit, but this company did get me a  good payment plan that will not harm my monthly budget. They are very professional and very honest starting with the customer service to installers. I am very satisfied with the work they did in my house, which I will recommend to everyone. Thanks guys, you are awesome!” 

Jose F., Goose Creek SC

Need a Winter Tune-Up on Your Heater?… Schedule it today!

Just a quick note to remind everyone that it is time to schedule your winter tune-up (aka, start-up, preventive maintenance).

It has been forecast in the news that Charleston SC is going to experience a big drop in the temperature. They are saying that the low on Saturday is going to be around 37°F.

winter tune-up reminderIf you have a preventive maintenance agreement in place with us, you should have already received a reminder postcard and possibly a phone call. We are trying to get as many tune-ups done as possible! We don’t want your families to be cold nor uncomfortable when the weather changes.

For those of you who do not have a preventive maintenance agreement with us, please feel free to call us.  You can take advantage of the benefits from our Discount Club today. Just call 843-821-0937 for more details.

Finally, if you have any problems with your heat over the weekend, remember that we do have an answering service and technicians on standby for you. Don’t hesitate to call.

Another Arctic Blast…

Hello Everyone,

rainAnother Arctic Blast is heading for Charleston. The storm from a couple of weeks ago did slow things down here in the greater Charleston area, but everyone managed to get through it. Though there were some hiccups with the bridges and roadways, I believe that the South Carolina Department of Transportation did a great job of keeps the roads safe. I see what happened in Atlanta, GA, and I was very thankful that we didn’t have to go through that.

Ice-Ice-BabyThe weather guru’s are saying that an ice storm warning remains in effect from midnight tonight to 10am EST Thursday. It looks like the main problem that we are going to have, is the ice that is going to form because of all the rain.  The forecasts that I have seen are saying the the ice could be between 1/4″ to 1/2″ thick.  This is especially dangerous on the roads and bridges.

So this is going to be a repeat of what was mentioned in the posts before that storm.  Be sure to “BE PREPARED”… you know… the Boy Scout’s Motto!  

Here is a quick list of things to check…

  1. Insulate all water pipes from cold moving air and keep them dry.
  2.  Use either heater tapes wrapped around the pipes or a heated reflector lamp in a dry enclosed space.
  3.  If electric power is unavailable or is lost, let the water run no faster than a slow constant drip; this is cheaper than repairing it.
  4.  Remember to insulate and heat the drain lines in crawl spaces and cold basements.
  5.  To thaw a frozen pipe, first check the pipe in the area of the freeze.
  6.  It is far better to heat the area around the frozen part with an electric space heater, a hand-held hair dryer, or a heat lamp in a reflector to prevent a fire.
  7.  Always disconnect your water hose from your outdoor spigot in the winter, or before the temperature in your area drops below freezing.
  8.  Use a temperature-controlled thermal convection powered hot water recirculation valve (which does not require electricity to operate) to continuously circulate warm water throughout your hot and cold waterlines anytime the temperature is below the user chosen set point 77F-140F.
  9.  Use a product called ICE LOC which prevents pipes from rupturing by taking up the expansion of the frozen water.
  10.  Use a RedyTemp, a device which utilizes an internal water contacting temperature probe to monitor the temperature of the water inside the pipes.

(8, 9 and 10 are overkill for the Charleston SC area, but you get the idea)

As always, if you have problems with your heating, or plumbing, feel free to contact Arctic Air at 843-821-0937 or submit a service request online. We offer 24/7 Emergency Service!

Arctic Air hits Charleston SC!

Arctic Air hits Charleston!

Well, we were hoping for more snow than ice.  This morning when we got up, it looked like there was snow everywhere.  I got the dogs up and going, prepared their food, then headed out for the morning walk.





Raisin (the fawn pug) and Mingus (the black pug) are not fond of bad weather. They dislike the rain, and they hate the ice covered grass.  It was quite a site to see!

Of course, I love when people make the most out of a bad situation. When the dogs and I were walking, we found that there was a group of people having a blast on the hill near our pool.  People were coming out with boogie boards, and pool floats! Mom’s and Dad’s out with their kids, just having fun.  Take a look at this short video that I took.

Arctic Air has technicians on call, however, each call is going to be on a case by case basis.  Bridges and roads are still closed as of 12:30pm today.  Please be patient.  We want to be able to help as many people as possible, but we also believe in keeping our staff safe.  Thank you for your understanding!



Hello Everyone,

I can remember when Hurricane Hugo hit Charleston.  I remember all of the “hoop-la” about getting ready and being prepared.  I thought that this was all media hype.  Looking back, I was just not wise (I would venture to say, dumb!)

freezing waterWell, here we are.  We have a winter storm (supposedly) coming that is going to make the roadways icy.  The report that we just got was that they may have between a quarter to a half an inch of ice.  Tonight the low is going to be around 37°F tonight, and tomorrow the high is supposed to be 37°F.  Tomorrow night there is a prediction of freezing weather (sleet and possibly snow).

Doctor’s offices, our payroll office and others have already said that they are closing early tomorrow and closing on Wednesday because of the weather.

snowmanOf course, I am saying to myself…”this is crazy… it is not going to be that bad”.  What is all this “hoop-la” about.  Well, look back to the first paragraph.  I didn’t think Hugo was going to be a big deal either.

All of that to say this… over the past few weeks, we have had a few days that have been very cold, freezing cold.  I have a friend that has a Water Damage and Restoration business, and he has ALL of his equipment out right now.  He is working on 6 water damage jobs, and turning others away.

About a year and a half ago, my wife and I had two water damage claims within one month.  The first was a ac drain pipe that was not secured properly (our AC was NOT put in by Arctic Air, which is another blog post that I will do).  Anyway, this was not a big deal, but it disrupted our lives.  We had to have an upstairs and downstairs wall dried out.  It was miserable.  Our house was extremely hot due to this process in the middle of summer.  We were miserable.

We have had a few customers that have had water damage issues due to frozen pipes. These water damage problems have to be properly dried or else it is possible to get mold growing inside your walls.  This causes a lot of health issues, and costs a lot of money.

snowPlease prepare for this cold weather.  Insulate your pipes.  Let water drip so that it doesn’t freeze.  Here is a post that I did a few weeks ago.  It is definitely worth reviewing.

When I was a little boy, I was in Boy Scouts. Our motto was “Be Prepared”.   The old adage, “An ounce of prevention is worth a pound of cure” certainly applies here.

Also, if you have any heating issues right now, please call us.  We want to make sure that you have heat during these cold times that we have coming.

We have 4 service technicians ready to serve you! Emergency Service is available 24/7.  Call us at 843-821-0937 or submit an online service request!

Ahhhh, the weekend is here!

Hello Everyone,

time fliesIt seems like the older I get, the faster time flies by!  It has almost been a week since I posted anything to Facebook or Twitter.  If you didn’t hear, Arctic Air is now on Twitter! You can follow us @ArcticAirInc.

This week, I had a customer call us to have a new set of gas logs installed in his rental property.  The old logs just died and the tenants like to use them to help heat their home.  When he called, he asked how soon we could get them in.  Since it was late in the afternoon, I told him that we could schedule for the next morning at 8am.  He was thrilled because the cold weather was moving in on Charleston.

ThermometerHe and I talked a little longer, then I told him that it was going to get in the 20’s overnight. He kind of chuckled and said “It is NEGATIVE 20 here now.”  Well, I must say that I have never seen, nor felt, what -20F feels like… and I am OK with that.

[stextbox id=”warning”]Here in Charleston, we do have some more cold weather to get through.  If your heater is giving you trouble, don’t hesitate to call.  We have staff on duty during normal business hours, AND throughout the weekend and evenings for emergency service. [/stextbox]

Finally, we could use some help with reviews online.  There are several sites that allow users to leave free comments on companies that they have used.  Google+ (Go to and search for Arctic Air Inc, Summerville SC.  Then click the link there), Facebook (  and Yelp ( are a few that come to mind.

Now, with that being said, if you cannot truly leave us 5 star positive reviews, please call Michael Lopez or Staci Lopez at 843-821-0937.  We want to try and resolve any issues that you may have had.  We strive for 100% customer satisfaction, however, we are not perfect and we don’t mind trying to resolve your issue(s).

tea partyStaci and I are heading to Marleyna’s Birthday Party.  She is having a tea party with all of her friends.  I have been asked to be the photographer.  I wish I had a red carpet to throw down.  I think they would have gotten a kick out of that.

The entire staff of Arctic Air wishes you a great weekend!


Residential Heating and Air Conditioning Special

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