Frequently Asked AC and Heating Questions…
I am sure that if you are reading this, and you are sitting in the comfort of your home (or office), you probably don’t have any questions that come to mind about your air conditioner or heater. I mean let’s face it… if it is nice and cool in your home, you really don’t have anything to ask about the ac. It is working, so no worries. As a matter of fact, let’s not even think about it (now is when you look for some wood to knock on…LOL). Sidenote: My adopted “Grandfather”(Sam Counts) would begin to knock on his head.
So, here are some of those questions and the answers…
How much will my ac or heater repair cost? This always the first question that pops up. And, I wish that I could just give a flat amount, however, every system is different. Sometimes, it can be as easy flipping a breaker, other times it could be a bad compressor or leak in an evaporator. BOTTOM LINE – What I do promise is this.. Arctic Air offers competitively priced, QUALITY work. Our goal is to get your equipment running as quick and affordable as possible.
How long will it take? I know that we are in Charleston, SC. It is hot and it is humid. Without an air conditioner running, I know that you are beginning to get cranky and miserable. We don’t want that… neither do the people who are there with you. BOTTOM LINE – Our goal is to get to your home or business on the same day that you call. During peak season, we will work to get to you as soon as possible (usually within 48 hours).
Can you come charge up my unit? I cannot tell you how many times that I have been asked this question. The answer is YES, but …. Why the “but”? Because, in most cases, there is some other problem. Refrigerant (Freon) does not evaporate. When we get requests like this, this is what we will do… We will come out and do a diagnosis on your system. Once we have found the problem, we will inform you of the exact problem, and we will give you the cost of making the repairs. In addition, if there are options, we will give you those too. Some of our competitors have quotas that each service tech is required to make on each service call they go. We do NOT give our technicians any quotas to reach. They are only to make legitimate recommendations and repairs. We have been blessed with a great customer base and work. We never have to “make” work for ourselves.
Could this have been prevented? Yes, it is possible that this could have been prevented. Your air conditioner and heater should be given some TLC throughout the year. It is recommended that you have preventive maintenance done on your air conditioner and heater at least twice a year (once in the spring, once in the fall). Many emergency calls could have been prevented by simple maintenance.
I hope this helps answer some of your questions. If not, please feel free to contact us at 843-821-0937.